Article ID: 173012
This article was previously published under Q173012
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When you print a Web page, the computer may stop responding (hang). When you restart the computer, the computer may hang after a short time.
The Web page you are printing contains a control such as a button or check box. When you restart the computer, PrintMonitor tries to print the document (spool the print job) and the computer hangs again.
To resolve this issue, reboot the computer and immediately cancel the pending print job. To cancel the pending print job, follow these steps:
Method 1Save the Web page as a text file and then print it. To do so, follow these steps:
Method 2Save the Web page as an HTML file and then print it using Microsoft Internet Assistant for Word. To do so, follow these steps:
(http://support.microsoft.com/kb/120643/EN-US/ )IA: General Information about Internet Assistant for Word
Microsoft has confirmed this to be a problem in Microsoft Internet Explorer version 3.01a for Macintosh. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.