OL97: Show This Folder as an E-mail Address Book Is Dimmed

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Article ID: 173461 - View products that this article applies to.
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SYMPTOMS

The "Show this folder as an e-mail Address Book" check box in the properties of your Microsoft Outlook Contact folder appears dimmed.

CAUSE

This problem can occur in the following situations:
  • You have not added the Outlook Address Book (OAB) as a service to your profile.

    -or-
  • You added the Outlook Address Book as a service to your profile, but have not restarted Outlook.

    -or-
  • Your profile is damaged and does not recognize the Outlook Address Book service.

RESOLUTION

Adding the Outlook Address Book Service to Your Profile

Follow these steps to add the Outlook Address Book Service to your profile:
  1. Start Outlook.
  2. On the Tools Menu, click Services.
  3. Confirm that the Outlook Address Book service is in the list of services. If it is not listed, click Add.
  4. In the Available Information Services list, click to select the Outlook Address Book and then click OK three times to close all dialog boxes.
  5. On the File menu, click "Exit and Log Off."
  6. Restart Outlook using the same profile.
  7. Right-click the Contacts folder and on the shortcut menu, click Properties.
  8. Click the Outlook Address Book tab and check to see that the "Show this folder as an e-mail Address Book" check box is selected.
NOTE: If you follow the steps above but do not restart Outlook before proceeding to Step 7, you will not resolve the problem. You must restart Outlook after adding the Outlook Address Book service.

If Your Profile Does Not Recognize the Outlook Address Book Service

If your profile includes the Outlook Address Book Service, you may be able to correct this problem by removing the service from your profile and then adding it.

Follow these steps to remove and add the Outlook Address Book Service to your profile:
  1. Start Outlook.
  2. On the Tools menu, click Services.
  3. Click to select the Outlook Address Book Service and then click Remove. When prompted if you are sure, click Yes.
  4. Click OK to close Services.
  5. On the File menu, click "Exit and Log Off."
  6. Start Outlook.
  7. On the Tools menu, click Services.
  8. Click Add. In the Available information services list, click to select the Outlook Address Book and then click three times to close all dialog boxes.
  9. On the File menu, click "Exit and Log Off."
  10. Restart Outlook using the same profile.
  11. Right-click the Contacts folder and on the shortcut menu, click Properties.
  12. Click the Outlook Address Book tab and check to see that the "Show this folder as an e-mail Address Book" check box is selected.

REFERENCES

For more information about Outlook Address Book issues, please see the following article in the Microsoft Knowledge Base:
161349 OL97: Contact Information Does Not Appear in Address Book

Properties

Article ID: 173461 - Last Review: October 7, 2013 - Revision: 1.1
APPLIES TO
  • Microsoft Outlook 97 Standard Edition
Keywords: 
kbnosurvey kbarchive kbprb KB173461

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