Article ID: 174162 - View products that this article applies to.
This article was previously published under Q174162
After you turn on the "Save AutoRecovery info every" option (on the Tools menu, click Options, and then click the Save tab), the following error message may be displayed when Word tries to do an AutoRecovery save:
NOTE: The "Save AutoRecovery info every" option is turned on by default.
Saving the AutoRecovery file is postponed for <filename.doc>
This error message will occur when all of the following conditions are true:
Word copied the security attributes of the saved document and applied them to the temporary file that is to become the latest AutoRecovery file. Word then attempts to rename the temporary file to:
AutoRecovery save of <filename>.asdThe rename fails because the necessary permissions to rename the file are derived from the PDC local group, which is unknown on the client machine. The Save As command fails because a similar rename operation fails.
For additional information about security permissions on an NTFS partition, please see the following articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/169387/EN-US/ )OFF97: Security Requirements When Using NTFS Partitions
(http://support.microsoft.com/kb/178565/EN-US/ )OFF97: Troubleshooting Office Programs Under Windows NT 4.0
(http://support.microsoft.com/kb/100108/EN-US/ )Overview of FAT, HPFS, and NTFS File Systems
To resolve this problem, install Microsoft Office 97 for Windows Service Release 2 (SR2).
To temporarily work around this problem, do one or more of the following:
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem has been corrected in Microsoft Office 97 for Windows Service Release 2 (SR-2).
For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/151261/EN-US/ )OFF97: How to Obtain and Install MS Office 97 SR-2
After you close Word, a temporary file may remain in the "AutoRecovery files" location specified on the File Locations tab (click Options on the Tools menu). Since Word copied the security attributes of the saved document and applied them to the temporary file, you may not have the necessary permissions to delete the temporary file.
In addition, if you open a file from a shared folder on a Windows NT server (NTFS partition), you may be unable to save the file to your local folder on your client machine (NTFS partition). This problem may occur if either of the settings of Allow Fast Saves or Allow Background Saves (click Options on the Tools menu and then click the Save tab) are turned off. When you try to do this, you may receive the following error message:
Word cannot complete the save due to a file permissions error.
Article ID: 174162 - Last Review: January 20, 2007 - Revision: 1.3
Contact us for more help
Connect with Answer Desk for expert help.