Article ID: 174630 - View products that this article applies to.
This article was previously published under Q174630
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This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy.
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SYMPTOMS

When you start Windows, your computer may briefly display the blue startup screen and then continuously restart.

CAUSE

This behavior can occur if the following conditions exist:
  • A fatal system error (STOP error) causes the computer to stop.
  • The Automatically Reboot option is enabled under Recovery on the Startup/Shutdown tab in the System properties.

    Note: In Windows Server 2000, the Automatically Reboot option is enabled in the Startup and Recovery dialog box. This dialog box appears after you click the Startup and Recovery button on the Advanced tab in the System properties.
  • The Windows paging file is smaller than the amount of physical memory installed in the computer or there is insufficient free space on the system hard disk to write the error dump file (Memory.dmp).

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

NOTE: To work around this issue, you require a parallel installation of Windows.

To make the necessary changes, follow these steps:
  1. Install Windows to a different folder.
  2. Run Regedt32.exe from the new installation of Windows, and then go to the HKEY_LOCAL_MACHINE key.
  3. On the Registry menu, click Load Hive, and then open the System file in the original Windows installation location. By default, this installation is located at %SystemRoot%\System32\Config\System.
  4. Enter an arbitrary name when you receive a prompt for a key name in the Load Hive window. This loads the original HKEY_LOCAL_MACHINE hive as a subkey of the current key.
  5. Change the value data in the AutoReboot value to 0 (zero), instead of 1, in the following key:
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CrashControl
  6. Collapse the HKEY_LOCAL_MACHINE subkey and unload the hive.
This disables the Automatically Reboot option in the original Windows installation. After you follow these steps, you may be able to gather information from the STOP error message and resolve the problem that prevents the computer from starting.

Another workaround may be necessary if the minimum size of the paging file is set to a value less than the amount of physical memory. Windows requires a paging file on the system drive large enough to hold all of physical memory, plus 1 megabyte (MB), to write debugging information. You can modify the PagingFiles value of the original installation so that the dump file can be created by the STOP error message. Enough free disk space must be available on the system drive for the paging file.

Follow these steps to change the PagingFiles value in the System file in the original Windows installation location:
  1. Follow steps 1-4 from the preceding workaround.
  2. Change the data value of the PagingFiles value to allow a minimum value of the amount of physical memory plus 1 MB, but not greater than the amount of free space on the hard disk. The key name is:
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Session Manager\Memory Management
    For example: "drive:\pagefile.sys nnnnnn" where drive is the letter of the system hard disk and nnn is a number for the minimum and maximum size of the paging file.
  3. Check the following key to verify that the CrashDumpEnabled value is set to a data value of 1:
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CrashControl
  4. Collapse the HKEY_LOCAL_MACHINE subkey and unload the hive.
  5. Attempt to start the original installation of Windows and the STOP error message should appear. The dump information is stored in the paging file.
  6. Restart the computer and select the parallel installation of Windows. This allows the dump file to be created and you may be able to use the information to resolve the problem that causes the STOP error message in the original installation.

    NOTE: The dump file is saved in the %SystemRoot%\Memory.dmp file, where %SystemRoot% is the parallel installation system folder.

MORE INFORMATION

Windows may encounter a problem during startup that results in a STOP error message. Depending on the system configuration, the blue screen may not be displayed long enough to record the error information. Using the workarounds listed above, you can alter the startup process so that important information about the STOP error message can be gathered.

For additional information about how to troubleshoot STOP error messages, click the article numbers below to view the articles in the Microsoft Knowledge Base:
123750 Debugging Windows NT Setup STOP Screens
129845 Blue Screen Preparation Before Contacting Microsoft
For additional information about a parallel install of Microsoft Small Business Server, click the article number below to view the article in the Microsoft Knowledge Base:
252777 How to Perform a Parallel Installation on Small Business Server

Properties

Article ID: 174630 - Last Review: February 26, 2007 - Revision: 3.6
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Workstation 4.0 Developer Edition
Keywords: 
kbenv kberrmsg kbprb KB174630

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