Article ID: 174746 - View products that this article applies to.
This article was previously published under Q174746
When you use Innoculan anti-virus software on a Windows NT Server version 4.0 Service Pack 3 (SP3) computer running Microsoft Exchange Server, the Exchange Directory (DS) service will not start. In the Windows NT Event Viewer Application log, you will see the following error:
This is because Innoculan installs a file system filter that disables the JET engine ESE97, from addressing database files.
Unexpected NT API error: 0xC000000D
MSExchange DS ((153) ) - 1022
Error -1022 has occurred (internal ID 2030149). Contact Microsoft
Technical Support for assistance.
The Microsoft Exchange Server database (EDB) could not be initialized
and returned error -1022. Unrecoverable error, the directory can't
One of the two following workarounds may be used if Innoculan is installed on the Exchange Server.
This same error has occured with Norton NT Tools version 1.0 installed. Disabling the Norton service does not work, it must be removed.
Omtool Fax Senior 2.5 will produce this error with an internal ID of 2030148. The hotfix noted above also corrects this problem.
Article ID: 174746 - Last Review: October 28, 2006 - Revision: 4.1