XADM: Clients Cannot Recover Items After Item Recovery Is Enabled

Article translations Article translations
Article ID: 175263 - View products that this article applies to.
This article was previously published under Q175263
Expand all | Collapse all


Item Recovery can be enabled or disabled for the private or public information store objects, a specific mailbox, or a specific public folder. However, changes made to the Item Recovery settings may not be immediately available to clients that are currently logged on to the Exchange Server computer.


Microsoft Outlook and Microsoft Exchange clients may be unable to see deleted items in the Recover Deleted Items From dialog box, even if the Item Recovery option has been enabled on the Exchange Server computer. Conversely, clients may be able to recover deleted items even if the Item Recovery option has been disabled on the server.


This behavior is by design.


After you make changes to the Item Recovery settings on the Exchange Server computer, you must perform one of the following actions before clients can recover deleted items:

  • Restart the Outlook or Exchange client.

  • Stop and restart the Microsoft Exchange information store service.

  • Wait for approximately an hour to allow the changes on the server to be registered by the client.


Article ID: 175263 - Last Review: October 28, 2006 - Revision: 3.3
  • Microsoft Exchange Server 5.5 Standard Edition
kbprb kbusage KB175263
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com