OL97: CWIMPORT.EXE Error Importing from cc:Mail

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This article was previously published under Q175642

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SYMPTOMS

If you import messages from a cc:Mail postoffice into Microsoft Outlook 97, you may receive the following error message:

WMS Idle: CWIMPORT.EXE - Application Error The instruction at "0x00404f4df" referenced memory at "0x00000004". The Memory could not be "read".

Click on Ok to terminate the application Click on CANCEL to debug the application [ok] [Cancel]

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This problem occurs when you attempt to import messages that have a body which appears as <no title>. To work around this problem try moving these messages in cc:Mail to a folder that you will not import. Then, import the other messages.

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STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:

151261 (http://support.microsoft.com/kb/151261/EN-US/ ) OFF97: How to Obtain and Install MS Office 97 SR-2

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MORE INFORMATION

For more information on setting up and troubleshooting Outlook with a cc:Mail postoffice, please see the following article in the Microsoft Knowledge Base:

163290 (http://support.microsoft.com/kb/163290/EN-US/ ) OL97: Troubleshooting cc:Mail Connectivity in Outlook

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APPLIES TO

Microsoft Outlook 97 Service Pack 1

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kbbug kbfix qfe KB175642

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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