Help and Support
 

powered byLive Search

OL97: CWIMPORT.EXE Error Importing from cc:Mail

Article ID:175642
Last Review:December 13, 2002
Revision:1.0
This article was previously published under Q175642

SYMPTOMS

If you import messages from a cc:Mail postoffice into Microsoft Outlook 97, you may receive the following error message:
WMS Idle: CWIMPORT.EXE - Application Error The instruction at "0x00404f4df" referenced memory at "0x00000004". The Memory could not be "read".
Click on Ok to terminate the application Click on CANCEL to debug the application [ok] [Cancel]

Back to the top

WORKAROUND

This problem occurs when you attempt to import messages that have a body which appears as <no title>. To work around this problem try moving these messages in cc:Mail to a folder that you will not import. Then, import the other messages.

Back to the top

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:
151261 (http://support.microsoft.com/kb/151261/EN-US/) OFF97: How to Obtain and Install MS Office 97 SR-2

Back to the top

MORE INFORMATION

For more information on setting up and troubleshooting Outlook with a cc:Mail postoffice, please see the following article in the Microsoft Knowledge Base:
163290 (http://support.microsoft.com/kb/163290/EN-US/) OL97: Troubleshooting cc:Mail Connectivity in Outlook

Back to the top


APPLIES TO
Microsoft Outlook 97 Service Pack 1

Back to the top

Keywords: 
kbbug kbfix qfe KB175642

Back to the top

Article Translations

 

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.