OL97: CWIMPORT.EXE Error Importing from cc:Mail
This article was previously published under Q175642 SYMPTOMS
If you import messages from a cc:Mail postoffice into Microsoft Outlook 97,
you may receive the following error message:
WMS Idle: CWIMPORT.EXE - Application Error
The instruction at "0x00404f4df" referenced memory at "0x00000004".
The Memory could not be "read".
Click on Ok to terminate the application
Click on CANCEL to debug the application
[ok] [Cancel]
WORKAROUND
This problem occurs when you attempt to import messages that have a body
which appears as <no title>. To work around this problem try moving these
messages in cc:Mail to a folder that you will not import. Then, import the
other messages.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article.
This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2). For additional information about SR-2, please see the following article in the Microsoft Knowledge Base: 151261 (http://support.microsoft.com/kb/151261/EN-US/) OFF97: How to Obtain and Install MS Office 97 SR-2
MORE INFORMATION
For more information on setting up and troubleshooting Outlook with a
cc:Mail postoffice, please see the following article in the Microsoft
Knowledge Base:
163290 (http://support.microsoft.com/kb/163290/EN-US/) OL97: Troubleshooting cc:Mail Connectivity in Outlook
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