Error Message: Copy Profile Error

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Article ID: 175667 - View products that this article applies to.
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SYMPTOMS

When you use the System tool in Control Panel to copy a user profile on a Windows NT-based computer with Microsoft Internet Explorer 4.0 or 4.01 installed, the user profile may not be copied and you may receive the following error message:
Copy Profile Error. The operation completed successfully.

CAUSE

This behavior can occur when the profile copy process attempts to modify the security on the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack

To work around this issue, stop the Protected Storage service, and then create the new user profile that will be copied. To do so, follow these steps:

  1. Log on to your computer using a local user account with administrator rights.
  2. Click Start, click Settings, click Control Panel, and then double-click Services.
  3. Click the Protected Storage service, and then click Stop.

    NOTE: Do not reboot the computer at this point or the Protected Storage service will restart and cause the same problem with this new user account.
  4. Log off.
  5. Log on as a new user and configure the user profile as needed. This creates the user profile that you will copy to other user accounts. Be sure to use a new account that has not logged on to this computer before.

    NOTE: Performing this step while the Protected Storage service is not running prevents the Protected Storage System Provider registry key from being created for this user.
  6. Log off.
  7. Log on to your computer using a local user account with administrator rights.
  8. Click Start, click Settings, click Control Panel, and then double-click System.
  9. Click the User Profiles tab, copy the user profile, click OK, and then click OK again.
  10. In Control Panel, double-click Services.
  11. Click the Protected Storage service, and then click Start.

STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Properties

Article ID: 175667 - Last Review: October 7, 2013 - Revision: 1.3
APPLIES TO
  • Microsoft Windows NT Server 4.0, Terminal Server Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kberrmsg kbfix KB175667

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