Article ID: 175775 - View products that this article applies to.
This article was previously published under Q175775
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Symptoms

When you click a hyperlink on a webpage or in an email message, nothing happens. Internet Explorer does not open the webpage.

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Note This information applies to Internet Explorer 9, Internet Explorer 8, and Internet Explorer 7.

Cause

This can happen for one or more of the following reasons:
  • The setting where you choose what web browser that you want to use is corrupted. This can cause Windows to misinterpret which browser is set as the default browser on your computer.
  • After software was installed, settings were changed, which can cause links to webpages to work incorrectly.
  • A previously installed browser or add-in might be interfering with other software on your computer.
  • Registry keys were changed or became corrupted.

Resolution

This section is intended for a beginning to intermediate computer user. If these methods do not resolve the problem, you can try the methods in the “Advanced Troubleshooting” section.

To resolve the problem, use the following methods in the order in which they are presented.


Method 1: Check your default web browser setting

Method 2: Change the file types that Internet Explorer opens by default

Method 3: Use the Internet Explorer No Add-ons mode

Method 4: Reset Internet Explorer settings

Method 5: Reregister the necessary Internet Explorer DLL files



Advanced troubleshooting

This section is intended for more advanced computer users.

Method 1: Create a new user account

Method 2: Use System Restore

Additional Resources

Check whether the problem is resolved. If the problem is resolved, you are finished with this article. If the problem is not resolved, you can also use Microsoft Customer Support Services to find other solutions. Microsoft Support services include the following:
  • Search the Microsoft Knowledge Base: Find technical support information and self-help tools for Microsoft products.
  • Solution Centers: View product-specific, frequently asked questions and support highlights.
  • Microsoft Community: Contact counterparts, peers, and Microsoft Most Valuable Professionals (MVPs).
  • Other support options: Ask a question, contact Microsoft Customer Support Services, or provide feedback.
If you continue to have problems with Internet Explorer or if you want to ask a question, contact Microsoft Support, or provide feedback, visit the Microsoft Support website.

Properties

Article ID: 175775 - Last Review: July 12, 2013 - Revision: 13.1
Applies to
  • Windows Internet Explorer 9
  • Windows Internet Explorer 8
  • Windows Internet Explorer 7
Keywords: 
kbprb kberrmsg kbtshoot kbsmbportal KB175775

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