Article ID: 177052 - Last Review: January 22, 2007 - Revision: 2.3

WD97: Application Error Printing from Shortcut Menu in Explorer

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SYMPTOMS

When you print a Microsoft Word 97 document from Windows Explorer by right- clicking the document and clicking Print on the shortcut menu, the following error message appears:
The instruction at "0x3000A7C6" referenced memory at "0xFFFFFFFF". The memory could not be "read".

CAUSE

This type of error can occur when the Word document contains code in the Document_Open event or AutoOpen macro that changes the Visible property of a menu or toolbar.

Example:

   Application.CommandBars("standard").Controls("&open...").Visible = False
				

RESOLUTION

To correct this problem, obtain Microsoft Word 97 Service Release 2 (SR-2).

To temporarily work around this problem, use the Delete method rather than setting the Visible property to False.

For example, you can replace a statement like the following

   Application.CommandBars("standard").Controls("&open...").Visible = False
				


with:

   CommandBars("standard").Controls(3).Delete
				


Microsoft provides programming examples for illustration only, without warranty either expressed or implied, including, but not limited to, the implied warranties of merchantability and/or fitness for a particular purpose. This article assumes that you are familiar with the programming language being demonstrated and the tools used to create and debug procedures. Microsoft support professionals can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific needs.
If you have limited programming experience, you may want to contact a Microsoft Certified Partner or Microsoft Advisory Services. For more information, visit these Microsoft Web sites:

Microsoft Certified Partners - https://partner.microsoft.com/global/30000104 (https://partner.microsoft.com/global/30000104)

Microsoft Advisory Services - http://support.microsoft.com/gp/advisoryservice (http://support.microsoft.com/gp/advisoryservice)

For more information about the support options that are available and about how to contact Microsoft, visit the following Microsoft Web site:http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:

151261  (http://support.microsoft.com/kb/151261/EN-US/ ) OFF97: How to Obtain and Install MS Office 97 SR-2


REFERENCES

For more information about the Delete method or setting the Visible property, click the Office Assistant in the Visual Basic Editor, type Delete Method or Visible Property, click Search, and then click to view "Delete Method (Microsoft Office Reference) or "Visible Property (Microsoft Office Reference)."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If the Assistant is not able to answer your query, please see the following article in the Microsoft Knowledge Base:

176476  (http://support.microsoft.com/kb/176476/EN-US/ ) OFF: Office Assistant Not Answering Visual Basic Questions


For additional information about getting help with Visual Basic for Applications, please see the following article in the Microsoft Knowledge Base:

163435  (http://support.microsoft.com/kb/163435/EN-US/ ) VBA: Programming Resources for Visual Basic for Applications


APPLIES TO
  • Microsoft Office 97 Standard Edition
  • Microsoft Word 97 Standard Edition
Keywords: 
kbbug kbcode kbfix kbpatch kbprint kbprogramming KB177052
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This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.