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STOP 0x0000000A or Difficulty Recognizing IDE CD-ROM Drives

Article ID: 177257 - View products that this article applies to.

This article was previously published under Q177257

SYMPTOMS

When DMA Bus-Mastering is enabled for the EIDE bus, Windows NT may crash with a STOP 0x0000000A in Atapi.sys when it accesses specific IDE-based CD-ROM drive.

-or-

Instead of a STOP 0x0000000A message being displayed, a CD-ROM drive might be "unrecognized."

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CAUSE

The Atapi.sys driver does not correctly handle the SCSIOP_READ_CD internal command sent by higher-level drivers.

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RESOLUTION

To avoid this problem, perform one of the following below:

Disable DMA Bus-Mastering.
Switch to a SCSI-based CD-ROM drive.
Follow the instructions on the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 197667
(http://support.microsoft.com/kb/197667/EN-US/ )

TITLE : Installing Windows NT Server on a Large IDE Hard Disk

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734

(http://support.microsoft.com/kb/152734/EN-US/ )

How to Obtain the Latest Windows NT 4.0 Service Pack

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STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

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