XADM: Information Store Stops in EcCreateP1 When Starting MTA

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This article was previously published under Q177464

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SYMPTOMS

The Microsoft Exchange information store stops responding when the Microsoft Exchange message transfer agent (MTA) is started and reports an access violation. The DRWTSN32 log shows that the stoppage occurred in the function EcCreateP1.

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CAUSE

The function that creates the P1 envelope for the message when delivering to the MTA (and the gateways) does not check for a null value when the content identifier property tag exists on a message. This causes the information store to fault when this condition occurs.

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STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

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APPLIES TO

Microsoft Exchange Server 4.0 Standard Edition
Microsoft Exchange Server 5.0 Standard Edition

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kbqfe kbhotfixserver kbbug kbfix KB177464

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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