Err Msg: Event ID 7000: Spooler Service Failed to Start...

Article translations Article translations
Article ID: 177785 - View products that this article applies to.
This article was previously published under Q177785
Expand all | Collapse all


When you start Windows NT, you may receive the following error message:

At least one service or driver failed during system startup.
Use Event Viewer to examine the event log for details.

When this occurs, you may see the following error message in the system log in Event Viewer:

   Event ID: 7000
   Source: Service Control Manager
   Description: Spooler service failed to start due to the following
   error: The system cannot find the file specified.


This behavior can occur if either of the following files is missing or damaged:

  • Spoolss.dll
  • Spoolss.exe


To resolve this issue, expand a new copy of the Spoolss.dll and Spoolss.exe files from your Windows NT CD-ROM to your %SystemRoot%\System32 folder. To do so, follow these steps:

  1. If a Spoolss.dll file or a Spoolss.exe file already exists in the %SystemRoot%\System32 folder, rename the file.
  2. At a command prompt, change to the <cd-rom>:\<platform> folder, where <cd-rom> is your CD-ROM drive and <platform> is the computer platform you are using. Use the I386 folder for Intel-based computers.
  3. To expand the Spoolss.dll file, type the following command:

    expand spoolss.dl_ %SystemRoot%\system32\spoolss.dll
  4. To expand the Spoolss.exe file, type the following command:

    expand spoolss.ex_ %SystemRoot%\system32\spoolss.exe
  5. Type exit, and then press ENTER.
  6. Restart your computer.


Article ID: 177785 - Last Review: October 31, 2006 - Revision: 1.1
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
kbenv kberrmsg KB177785

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from