Article ID: 178565 - View products that this article applies to.
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For a Microsoft Office XP version of this article, see 290367
For a Microsoft Office 2000 version of this article, see 200116
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
This article contains troubleshooting steps that you can use if error messages appear when you run any Microsoft Office 97 program or the Setup program on a computer that is running Microsoft Windows NT 4.0.
Start in Standard Video Graphics Adapter (VGA) ModeStart your computer using VGA mode, especially if the display is distorted or if unreadable text appears on the screen. By default, the Windows NT boot loader menu offers options that allow you to start the computer normally or in VGA mode. To force Windows NT to use the standard VGA driver, choose the VGA Mode option.
Obtain the Latest Service PackService packs contain Microsoft Windows NT product updates. Service packs keep the product current and extend and update your computer's functionality. Service packs include updates, system administration tools, drivers, and additional components. All of these files are conveniently bundled for easy downloading. Service packs are cumulative; each new service pack contains all the fixes that are contained in service packs released earlier, as well as any new fixes.
For additional information about obtaining the latest service pack, please see the following article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/152734/EN-US/ )How To Obtain the Latest Windows NT 4.0 Service Pack
Check PermissionsMake sure that the proper permissions are set for your account. To determine whether you have the proper permissions to run and use the Office program you are having problems with, log on to the computer as an administrator. When you log on to Windows NT 4.0 as an administrator, you have full read/write permission to all folders and files on the computer. If the problem does not occur after you log on as an administrator, check the permissions of your logon account.
For more information about permissions in Microsoft Office programs, please see the following article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/169387/EN-US/ )OFF97: Security Requirements When Using NTFS Partitions
Close Unnecessary Memory-Resident ProgramsPrograms that run in the background in memory are called terminate-and- stay-resident programs (TSRs). For example, these programs may be virus protection software, utility programs, print manager programs, or screen savers. To determine if a terminate-and-stay-resident program is running, follow these steps:
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To see what programs are loaded via the registry, follow these steps:
Check the TEMP and TMP Environment VariablesAn invalid TEMP or TMP environment variable can cause errors with Office programs. Make sure your temporary folders are properly set up. To do so, follow these steps:
Temporarily Disable the NetworkIf you do not require network access to run or install the Office programs, try to temporarily disable the drivers that allow you to use the network. This troubleshooting step prevents the system from loading the drivers that are required to use the network when you restart the computer. Disabling the network drivers and may reduce or eliminate system conflicts. To do this, follow these steps:
If disabling network access resolves your problem, you try doing the following:
Article ID: 178565 - Last Review: February 24, 2014 - Revision: 2.2
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