Article ID: 178650 - View products that this article applies to.
This article was previously published under Q178650
Novice: Requires knowledge of the user interface on single-user computers.
When you try to run a large, complex, select query or a large action query such as a make-table query on a dual processor computer, the query does not finish processing, and Microsoft Access stops responding (hangs). If you monitor the system, you see that the processor time drops to between 0% and 1% shortly after the query begins running. However, you can press CTRL+BREAK to terminate the query, and Microsoft Access functions normally. This behavior also occurs if you try to import a delimited text file that is 70 megabytes (MB) or larger.
You can run the same query or import the same text file on a single processor computer.
There are two resolutions and one workaround to this problem.
Install Microsoft Office 97 Service Release 2Obtain and install the Microsoft Office 97 Service Release 2. For more information about getting this Service Release, see the following article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/151261/EN-US/ )OFF97: How to Obtain and Install MS Office 97 SR-2
Install Microsoft Jet 3.51Obtain Jet35sp3.exe from the Microsoft Web site; this file contains the updated version 3.51 of the Microsoft Jet database engine. For information about how to obtain Microsoft Jet 3.51, see the following article in the Microsoft Knowledge Base:
172733To work around this problem, use only one processor if you intend to run large, complex queries or import large text files on a dual processor computer. Follow either of these methods to use only one processor.
(http://support.microsoft.com/kb/172733/EN-US/ )ACC97: Updated Version of Microsoft Jet 3.5 Available for Download
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Jet 3.51.
For additional information about how to obtain Microsoft Jet Database Engine 3.51, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/172733/EN-US/ )Updated Version of Microsoft Jet 3.5 Available for Download
Steps to Reproduce Problem
Article ID: 178650 - Last Review: January 22, 2007 - Revision: 3.1
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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