Chat Message in NetMeeting Is Sent By "Unknown" Participant

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This article was previously published under Q179051

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SYMPTOMS

When you use the Chat tool included with NetMeeting while you are participating in a NetMeeting conference, you may receive a message from "Unknown." This appears in the Chat window where the name of the participant who sent the message normally appears.

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CAUSE

This problem can occur if a participant who is using NetMeeting 2.0 or 2.1 for Windows NT 4.0 uses Windows NT Task Manager to quit the Chat process (Cb32.exe), restarts Chat, and then sends a message.

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RESOLUTION

To resolve this problem, reset the Chat conference roster. To do so, everyone participating in the Chat conference needs to quit and then restart Chat.

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STATUS

Microsoft has confirmed this to be a problem in NetMeeting 2.0 and 2.1 for Windows NT 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

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