XADM: Generating the OAB Yields Error c1031662 Events 5004 5012

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This article was previously published under Q179346

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SYMPTOMS

You may receive the following error message when you attempt to generate the Exchange offline Address Book (OAB):

An error occurred while generating the offline Address Book. To
view details, see the application event log in the Windows NT
Event Viewer on the offline Address Book server.

Microsoft Exchange Administrator
ID no. c1031662

The event viewer will log the following event:

   Event ID 5004
   Generation of the offline Address Book is complete. Result: An
   error occurred.

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CAUSE

The foreign Details Templates or the One-Off Address Templates, or both, have been installed, but the corresponding Windows NT Code Pages have not.

If a Foreign Language Container Exists, check under the site\configuration\addressing\details templates and click on the left hand side for the various templates (for example, English/USA, French, German). If, after you click on each template on the left, you see no leaf objects on the right, you will need to follow the workaround.

Also check under site\configuration\addressing\one-off address templates and click on the left hand side for the various templates (for example, English\USA, French, German). If, after you click on each template on the left, you see no leaf objects on the right, you will need to follow the workaround.

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WORKAROUND

The Details Templates, One-Off Address Templates, and the corresponding Windows NT Code Pages must be installed properly for each language. If they are not installed properly, then each empty Language Container must be removed from the directory using the following procedure:

WARNING: If you use the raw mode of the Exchange Server Administrator program (admin /r) incorrectly, serious problems may occur that may require you to reinstall Microsoft Windows NT Server, Microsoft Exchange Server, or both. Microsoft cannot guarantee that problems that result from using raw mode incorrectly can be solved. Use raw mode at your own risk.

Start the Microsoft Exchange Administrator program in raw mode by executing ADMIN.EXE -R from the EXCHSRVR\BIN directory.
Open the Details Templates and the One-Off Address Templates objects under Configuration/Addressing in the Administrator program.
Highlight the foreign language template(s) listed, and then click Delete Raw Object from the Edit menu in the Administrator program.

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MORE INFORMATION

The Details Templates Language container holds details templates in various languages (such as U.S./English, German, and Japanese). Details templates let you customize various dialog boxes.

Path: Organization\ Site\ Configuration Container\ Addressing Container\ Details Templates Container\ Language Container.

The One-Off Address Templates container holds various One-Off Address Templates containers, which contain one-off address templates in various languages. One-off address templates let you view the Microsoft Outlook dialog boxes that prompt you for one-off e-mail address information.

The One-Off Address Templates Language container holds one-off address templates in various languages (such as U.S./English, German, and Japanese). One-off address templates let you view the Microsoft Outlook dialog boxes that prompt you for one-off e-mail address information.

Path: Organization\ Site\ Configuration Container\ Addressing Container\ One-Off Address Templates Container\ Language Container.

For additional information about installing foreign language templates, click the article number below to view the article in the Microsoft Knowledge Base:

159721 (http://support.microsoft.com/kb/159721/EN-US/ ) XADM: How to Add Templates for Different Language Clients

For additional information about how to install the Windows NT code pages, click the article number below to view the article in the Microsoft Knowledge Base:

151701 (http://support.microsoft.com/kb/151701/EN-US/ ) How to Manually Add Code Pages for Mixed Languages

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APPLIES TO

Microsoft Exchange Server 4.0 Standard Edition
Microsoft Exchange Server 5.0 Standard Edition
Microsoft Exchange Server 5.5 Standard Edition

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kbprb kbusage KB179346

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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