Article ID: 179373 - Last Review: August 17, 2005 - Revision: 2.1 File Is Damaged After It Is Cleaned by Antivirus SoftwareThis article was previously published under Q179373 On This PageSYMPTOMS
When you try to open, close, or save a workbook, you may receive the
following error message:
This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.
EXCEL caused an invalid page fault in module EXCEL.EXE at
0137:3001b963.
-OR-
EXCEL caused an invalid page fault in module KERNEL32.DLL at
0137:3001b693.
In addition, if you can open the workbook, it contains two worksheets named ***** (five asterisks) for which the visible property is set to xlveryhidden. CAUSE
This problem occurs after you scan and clean Microsoft Excel workbooks
with an antivirus software program. The problem occurs when the file
becomes damaged while you are cleaning the workbook. WORKAROUND
If you cannot open the workbook, please see the following article in the
Microsoft Knowledge Base:
142117 (http://support.microsoft.com/kb/142117/EN-US/ ) Excel: Summary of Methods to Recover Data from Corrupted Files If you can open the workbook, use either of the following methods to repair the damaged workbook. Method 1: Copy Data to a New WorkbookOpen the damaged workbook and follow these steps to recover the data:
Method 2: Remove the Damaged Worksheets (Excel 5.0 or 7.0 Only)You can remove the problematic worksheets from your workbook by running the following Visual Basic for Applications procedure. The damaged sheets are hidden and named *****. Note that you cannot unhide and delete these manually without causing an invalid page fault.IMPORTANT: Because Excel 97 cannot remove the corrupted modules, you must run this procedure in either Excel version 5.0 or 7.0. Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements. To use this macro, follow these steps:
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