This article was previously published under Q179743
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824
(http://support.microsoft.com/kb/257824/EN-US/
)
OL2000: Differences Between Outlook and Outlook Express
If your Personal Folder file is moved, renamed, or becomes damaged, you
need to point to its new location or create a new one. Microsoft Outlook
(Internet Mail Only) prompts you during startup if the Personal Folder
cannot be found or its file name is not recognized.
On the File menu, point to New, and click Personal Folders File (.pst).
Type the name of the new Personal Folder. Verify and change the
file location if necessary. Click Create.
NOTE: Do not use the name mailbox.pst.
Verify and change the information if necessary, and then click OK.
If the Folder List does not appear, click Folder List on the View menu.
Right-click the new Personal Folders, click "Properties for <Personal
Folders>," and click "Deliver POP mail to this personal folders file,"
and click OK.
On the File menu, click Exit. Restart Outlook.
In the Folder List, right-click the Personal Folders not associated
with Outlook Today, click Properties, click Advanced, and verify that
the path of this file is different than the one you created in step 2.
Click OK twice.
In the Folder List, right-click the Personal Folders not associated
with Outlook Today, and click Close "Personal Folders Name."
NOTE: This closes the connection between Outlook and the folder. It
does not delete it.
If you are unable to start Outlook, follow these steps:
Click Start, point to Find, and click Files Or Folders.
In the Named box, type "*.pst" (without the quotation marks). In the
Look In list, click My Computer. Click Find Now.
Click the file, and change the file name extension to .psx by clicking
Rename on the File menu. Repeat this for each file found, and close the
Find Files dialog box.
Start Outlook. Click OK when you receive the following message:
The file <filename>.pst could not be found
Type a name for the new Personal Folder file, and click OK.
When you receive the message which tells you the location messages are
delivered has changed, click Yes.
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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