XFOR: DBCS Messages Not Migrated Correctly from Novell GroupWise

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This article was previously published under Q179980

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SYMPTOMS

When you migrate messages that were created using a double-byte character set (DBCS) from Novell GroupWise, the messages may not be displayed properly when you open them in an e-mail client after the migration.

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CAUSE

When you migrate messages from GroupWise, the messages are converted to Rich Text Format (RTF) before they are migrated to the Microsoft Exchange Server computer. Messages that contain DBCS characters may not be converted correctly. Therefore, they may not be displayed properly when you open them in an e-mail client.

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STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

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MORE INFORMATION

GroupWise is manufactured by Novell, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

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APPLIES TO

Microsoft Exchange Server 5.5 Standard Edition

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kbbug kbfix KB179980

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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