Article ID: 180602 - Last Review: October 31, 2006 - Revision: 1.1

RRAS Fails to Start with Event IDs 20103, 20133, or 7024

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SYMPTOMS

Your computer running both Windows NT Server and Routing and Remote Access Service (RRAS) may fail to start and one or more of the following events are logged in Event Viewer: 

   Event ID   : 20103
   Source     : Router
   Description: Unable to load C:\WINNT\system32\ipxrtmgr.dll.


-or- 

   Event ID   : 20133
   Source     : IPXRouterManager
   Description: The description for Event ID (20133) in Source
                (IPXRouterManager) could not be found.  It contains the
                following insertion string(s):.

-or- 

   Event ID   : 7024
   Source     : Service Control Manager
   Description: The Routing And Remote Access Service service terminated
                with service-specific error 1003.
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CAUSE

When RRAS is installed on a multihomed server (one that has two or more network interfaces) and Auto Frame Type Detection is enabled for the NWlink IPX/SPX Compatible Transport, the bindings may not be correctly enumerated for the IPXRouterManager in the registry.
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RESOLUTION

To resolve this issue, use the following steps:

  1. Manually set the internal network number and specify Manual Frame Type Detection for the properties of the NWLink IPX/SPX Compatible Transport.

    For more information, see the following article in the Microsoft Knowledge base:

    ARTICLE-ID: 150546  (http://support.microsoft.com/kb/150546/EN-US/ )
    TITLE : NWLink IPX/SPX: Network Number vs. Internal Network Number
  2. Click Start, point to Settings, and click Control Panel.
  3. Double-click Network, click the Services tab, and click Routing and Remote Access.
  4. Click Update and specify the location of the RRAS folder.

    NOTE: By default, this folder is C:\Program Files\Routing.
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APPLIES TO
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Routing and Remote Access Service Update for Windows NT Server 4.0
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Keywords: 
kberrmsg kbinterop kbnetwork kbprb KB180602
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