Digi Board Not Detected During Install of Small Business Server

When you try to set up Microsoft Small Business Server with modems connected to a Digi Board, Setup may not find the Digi Board and Setup may halt during the installation of Fax Server and the remote access server (RAS) service.

This behavior can occur because Digi boards and serial boards are not auto detected during the installation of Windows NT. Small Business Server requires a modem to complete its installation correctly, and if it does not find one, you may experience the symptoms listed earlier in this article. NOTE: The Digi Boards currently on the hardware compatibility list are not detected during the setup of Windows NT or Small Business Server.

To resolve this problem, verify that your Digi board is installed correctly. To do so, use the following steps:

1. Install the Digi Board into your computer. To do so, use the instructions provided by the manufacturer.
2. Install a modem from the hardware compatibility list to a com port that is installed on your computer.
3. Run the Small Business Server Setup normally.
4. After the Windows NT portion of the Small Business Server Setup has completed you receive a prompt:
   Welcome to the Microsoft Small Business Server Installation.
   When you receive this prompt, click Cancel.
5. Configure the Digi Board. To do so, use the following steps:
   1. Click Start, point to Settings, and then click Control Panel.
   2. Double-click Network, and then click the Adapter tab.
   3. Click Add Adapter, click Have Disk, and then navigate to the Digi board drivers disk for Windows NT.
   4. Follow the instructions on the screen to finish the configuration process.
6. After you install the Digi board and have configured it per Digi International's instructions, restart Small Business Server.
7. After Small Business Server is restarted, Small Business Server continues with the rest of the installation.

Microsoft has confirmed this to be a problem in Microsoft BackOffice Small Business Server Version 4.0, 4.0a. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

The third-party products discussed here are manufactured by Digi International, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.