Windows NT 4.0 Traps with a Stop 0x00000024 in NTFS or Stop 0x0000000a

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Article ID: 180648 - View products that this article applies to.
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SYMPTOMS

Under heavy file I/O, such as during backup or heavy file sharing, Windows NT 4.0 will display a blue screen stop message with a STOP 0x00000024 in NTFS.sys or a Stop 0x0000000A in NTOSKRNL.exe. For example:
Stop 0x00000024 (0x001901f9, parameter, parameter, parameter)

CAUSE

Ntfs.sys releases the file object when accessing a file with a large number of security descriptors.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack

On uniprocessor Compaq computers running Compaq's System Manager driver, Sysmgmt.sys, the system may fail to reboot after you install a post-SP3 Hotfix Ntoskrnl.exe dated 11/20/97 or later. The system will stop responding (hang) at the blue screen listing the Windows NT version and service pack information. Obtain the latest version of Sysmgmt.sys from Compaq to resolve this problem.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 183237
TITLE : Windows NT 4.0 Fails to Start on a Uniprocessor Compaq

A hotfix that addresses this problem in Windows NT 4.0 Terminal Server is currently available.

STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Properties

Article ID: 180648 - Last Review: October 7, 2013 - Revision: 1.3
APPLIES TO
  • Microsoft Windows NT Server 4.0, Terminal Server Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix kbqfe KB180648

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