XFOR: CCMC Fails to Operate if Exchange is Installed to Long Directory Name

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This article was previously published under Q181186

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SYMPTOMS

Messages are not delivered or received across the Microsoft Server Connector for Lotus CC-Mail (CCMC). There may not be any errors in the application event log.

If a message is sent to the Lotus cc:Mail environment, with Maximum logging level set for the categories Outbound and General, the only Event ID logged is:

   Event ID: 11001
   The following message was sent from Microsoft Exchange to Lotus cc:Mail,
   From: USER at EXCHANGESITE
   Date: 2/10/98 11:28
   To: CCMailPO1 User1 at CCMAILPO1

Normally, Event ID 11001 is followed by Event ID 67 and/or 58 (examples below):

   Event ID: 58
   Lotus cc:Mail IMPORT from file *.ccm completed successfully.

   Event ID: 67
   Lotus cc:Mail EXPORT to file msg65F9.ccm completed successfully.

If a directory synchronization (dirsync) interval occurs, the only application Event ID is:

   Event ID: 14001
   Microsoft Exchange Connector for Lotus cc:Mail directory synchronization
   has started.
   Now exporting Lotus cc:Mail directory entries, mailing lists, and
   bulletin board titles.

Normally, at the normal conclusion of the dirsync process, an Event ID 14031 is logged:

   Event ID: 14031
   Microsoft Exchange Connector for Lotus cc:Mail directory synchronization
   has finished.

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CAUSE

Microsoft Exchange Server was installed in a directory that exceeds eight characters in length (for example, C:\ExchSrvr55). When the Microsoft CCMC is configured to use the MS-DOS based Import.exe and Export.exe utilities (provided by Lotus cc:Mail), these utilities fail to operate if they are provided a path that exceeds the MS-DOS 8.3 naming convention.

Exchange Server provides the path to the Export.ini file (for example, C:\ExchSrvr55\CCMCData\Export.ini) and the MS-DOS utilities fail to locate the INI file necessary for normal operation.

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WORKAROUND

Install Exchange Server to a directory that does not exceed eight characters in length.

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STATUS

Microsoft has confirmed this to be a problem in Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

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MORE INFORMATION

With the fix applied, the CCMC only passes short-path names to the Lotus cc:Mail export/import utilities.

Lotus cc:Mail is manufactured by Lotus, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

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APPLIES TO

Microsoft Exchange Server 5.5 Standard Edition

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kbhotfixserver kbqfe kbbug kbfix kbusage KB181186

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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