Article ID: 181523 - View products that this article applies to.
This article was previously published under Q181523
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/257824/EN-US/ )OL2000: Differences Between Outlook and Outlook Express
This article provides tips for using the Inbox Repair Tool to recover folders and items from a corrupted personal folders file (*.pst).
The Inbox Repair Tool (Scanpst.exe) is a tool designed to help repair problems associated with personal folder files (*.pst files).
The Inbox Repair Tool ships with Microsoft Windows 95 and is contained on the Microsoft Outlook 98 and Microsoft Office 97 CD-ROM. It is installed automatically during setup. For additional information about installing and running the Inbox Repair Tool, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/181167/EN-US/ )OL98: How to Find and Run the Inbox Repair Tool
Run the Inbox Repair Tool
What the Inbox Repair Tool DoesWhen you run the repair tool on a personal folders file, it does the following:
Recovered Personal Folders FileAfter running the Inbox Repair Tool, start Outlook using the profile that contains the personal folders file that you tried to repair. On the View menu, click Folder List to turn on the Folder List view. In your Folder List, you should see the following recovered folders:
Recovered Personal FoldersThese folders are usually empty, because this is a rebuilt .pst file. You should also see a folder called "Lost and Found." This folder contains folders and items that the Inbox Repair Tool recovered. Items absent are beyond repair.
Calendar Contacts Deleted Items Inbox Journal Notes Outbox Sent Items Tasks
Recovering Repaired ItemsYou should move as many of the items from the Lost And Found folder to a new personal folder in your profile. First, create a new Personal Folders entry in your profile. Then, drag any recovered items from the Lost And Found folder to the appropriate location in the new personal folders.
Create a New Personal Folder in Your Account
Recovering Items from the Backup Personal Folders FileNOTE: If you are unable to open your original .pst file before running the Inbox Repair Tool, it is likely that the procedures below may not work. If you are able to open the original .pst file, then there is a small chance that the procedures below may enable you to recover additional items from your damaged .pst file.
When you run the Inbox Repair Tool, the option to create a backup of the original .pst file is selected. This option creates a file on your hard disk called <file name>.bak that is a copy of the original <file name>.pst file with a different extension. The .bak file resides in the directory of the original .pst file.
You may be able to recover items from the .bak file that the Inbox Repair Tool could not. Make a copy of the .bak file, giving the file a new name with a .pst extension, such as Newname.pst.
Import Information from the Old Personal Folder
Change Mail Delivery Location to Your New Personal Folder
Article ID: 181523 - Last Review: September 9, 2001 - Revision: 1.0