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How to troubleshoot mail stuck in the Outbox
Article ID: 182572 - View products that this article applies to.
This article was previously published under Q182572
In some situations, your sent mail may move to your Outbox folder but never move to your Sent Items folder. This article describes how to troubleshoot problems with mail that remains in your Outbox in Microsoft Outlook.
Any of the following can cause sent mail to remain in your Outbox:
Message Opened From Your OutboxAfter you send a message, Outlook moves it into your Outbox. When Outlook establishes a connection to your mail server, it attempts a delivery and a copy of the sent message appears in your Outbox. If you open and close a message while it is still in your Outbox, you change the status of the message and it is not sent. The message title will no longer appear in italic formatting in the Outbox Messages view.
To return the message to Send status, open the message and click Send on the message toolbar. The message title should become italicized in the Outbox Messages view. During the next connection with the mail server Outlook should deliver the message.
Working OfflineIf you use the Internet Mail Only (IMO) installation:
Damaged Personal Folders or Address Book FilesThe first troubleshooting step is to run the Inbox Repair Tool. To do so, follow these steps:
Create a New Personal Folders FileThe second troubleshooting step is to create a new Personal Folders file. To do so, follow these steps:
follow the steps above to create a new Personal Folders file, copy the contents of all of the folders to the new Personal Folders file, excluding the Outbox, exit, and restart Outlook, and then recreate and send your messages.
The MAPI Spooler has already begun transmitting this message
Create a New ProfileThe third troubleshooting step is to create a new profile with a new Personal Folders file (PST) and a new Personal Address Book (PAB).
If you use the Corporate Workgroup installation (CW), follow these steps:
The fifth troubleshooting step is to check for the addressee's e-mail name in the Personal Address Book. If it is not present, add it. If it is present, delete the entry and re-add it.
The last troubleshooting step is to try another client. Quit Outlook and search your hard disk for Exchng32.exe. Run Exchng32.exe using your existing services to send mail.
If you are able to send mail with the Exchange client, remove and reinstall Outlook. To do this, follow these steps.
NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.
Outdated or Incompatible Add-insOutdated or incompatible add-ins may cause mail delivery problems.
Add-ins, such as old Netscape extensions or Fax software, may cause e-mail delivery problems. Follow these steps to check your active add-ins:
Replied to Message From Old AccountWhen you reply to an e-mail message within Outlook, Outlook tries to send the reply by using the same account through which you originally received the message. If the account in which you received the message no longer exists in your Outlook profile or account settings, the message may not leave your Outbox. This scenario is most likely to occur when you have old mail delivered to an Inbox in a Personal Folders File (.pst) on your local hard disk and you have changed mail accounts since you received the message.
The easiest way to resolve this issue is to move the message that is stuck in your Outbox to your Inbox, create and address a new message, paste the information from the message that is stuck in your Outbox to the new message, and then send the new message. Outlook attempts to send the new message from your current default e-mail account instead of the old account.
For additional information, please see the following articles in the Microsoft Knowledge Base:
TITLE : OL98: Error Message That Sent Items Remain in Outbox
TITLE : OL98: Undeliverable Mail Message When Sending Internet Mail
TITLE : OL98: (CW) Remote Mail, Offline Folders, and Working Offline
TITLE : OL98: (CW) Email Does Not Leave the Outbox
TITLE : OL98: (IMO) Email Does Not Leave the Outbox
Article ID: 182572 - Last Review: April 17, 2006 - Revision: 1.1