You receive error messages or notice unexpected symptoms in Money

Article ID: 182608 - View products that this article applies to.
This article was previously published under Q182608
Notice
If you've been managing your finances with the help of Microsoft Money, you should be aware that Microsoft discontinued all online services and assisted support for all versions of Money on January 31, 2011. (Microsoft discontinued sales of Money on June 20, 2009.) If you're looking for an alternative program, Microsoft has made the Money Plus Sunset versions available as a replacement for the following expired programs: Microsoft Money Essentials, Microsoft Money Deluxe, Microsoft Money Premium, Microsoft Money Home, and Microsoft Money Business. For more information about Money Plus Sunset, refer to this article in the Microsoft Knowledge base: What Is Microsoft Money Plus Sunset?
(http://support.microsoft.com/kb/2118008/ )
Note Microsoft .NET Passport is now Windows Live ID. However, older versions of Microsoft Money may still refer to Windows Live ID as one of the following:
  • Passport
  • .NET Passport
  • The Passport Network
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SUMMARY

This article is intended for a beginning to intermediate computer user.

You may find it easier to follow the steps if you print this article first.
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Symptoms of the problem

When you use Microsoft Money to manage your finances, you may start receiving error messages or notice unexpected symptoms. If you receive any one of the following error messages, you may have some damage in your Money data file:
This transaction cannot be entered
Money is not properly installed. Please try setup again.
Money could not write to your money file. The operation cannot be performed or another application finished this task before you.
Money cannot locate filename or cannot open it, possibly because it is a read-only file, you do not have permission to change it, or your disk drive is write-protected. If you have chosen the correct file and it cannot be accessed, you will need to click OK and then Restore your most recent backup file.
Additionally, when you try to view saved reports, you may receive an error message that resembles the following:
Due to changes in your Money file, the saved version of "report name" is no longer valid. Money has attempted to reset this report, but you should reset it manually to avoid unreliable information.
When you try to print checks, you may receive the following error message:
There Are No Accounts with Checks to Be Printed
If you experience any one of the following symptoms, you may have some damage in your Money data file:
  • You receive the following error message:
    MSMONEY caused an Invalid Page Fault in module <unknown>.
  • Money cannot load some or all the Financial Planner data. Note the error number of this message, and then contact Microsoft Customer Support Services for more information.
    HRESULT=0x80004005
  • When you try to download a statement from your OFX financial institution, Money states that you have XX number of transactions to read but you do not see them in your Account register.
  • You are being prompted to type a Money password to open the file even though you have not assigned a password.
  • When you enter an Apay, your Apay instance is off by a month or more.
  • You cannot convert your budget from Essential Budget to Advanced budget.
  • An account balance in the Account List does not match the account balance in the register.
Note These are not all the error messages or symptoms that are associated with a damaged data file. If you are experiencing a strange behavior or if you receive an error message when you use your Money data file, the file may be damaged and the Repair utilities may resolve the problem. If you receive an error message or experience a behavior that is not listed, visit the "More Information" section to see other error messages and symptoms that are associated with a damaged data file.
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Methods to resolve the problem

Method 1: Determine whether Money is functioning correctly

Step 1: Test the issue in a new data file

  1. Start Money, click File, and then click New.
  2. Try to duplicate the problem.
  3. To return to the original file, start Money, click File, and then move to the bottom of the File menu.
  4. If you are prompted to back up, select Don’t backup or click Postpone.
If you receive an error message when you try to open the data file, continue to step 2. Otherwise go to Method 2.

Step 2: Reinstall Money

For more information about how to remove and reinstall Money, click the following article number to view the article in the Microsoft Knowledge Base:
895866
(http://support.microsoft.com/kb/895866/ )
How to remove and reinstall Microsoft Money

Method 2: Repair the Money data file

Step 1: Repair file in Microsoft Money 2004 and later versions that you can access

  1. Open the Money data file that you want to repair.
  2. On the File menu, point to Repair Money File, and then click Quick File Repair.
  3. Money performs the repair on the file.
  4. If you have a Windows Live ID password or another password that is associated with the data file, you will be prompted for it now.
  5. Test to see whether you experience the same symptoms that are listed in the "Symptoms of the problem" section.
If you still receive an error message, the odd behavior still occurs, or, if you want to repair a data file other than the file that you are currently in, continue to step 2. Otherwise go to Method 3.

Step 2: Repair files in Microsoft Money 2003 and earlier versions, files that you cannot access, or other Money files

Follow these steps to repair Microsoft Money 2003, Microsoft Money 2002, Microsoft Money 2000, and Microsoft Money 99 data files. You can also follow these steps to manually repair data files in Money 2004 or a later version.
  1. Type, msmoney.exe –s followed by the full path of the correct file. This includes the file name. For example, type msmoney.exe –s “C:\Users\JohnDoe\Documents\My Money.mny.
  2. Press ENTER.
  3. If you have a Windows Live ID password or another password that is associated with the data file, you will be prompted for it now.
  4. Test to see whether you experience the same symptoms that are listed in the "Symptoms of the problem" section.

Method 3: Use the Microsoft Money Standard File Repair utility

For more information about how to repair Money data files by using the Standard File Repair utility, click the following article number to view the article in the Microsoft Knowledge Base:
902466
(http://support.microsoft.com/kb/902466/ )
How to use the Microsoft Money Standard File Repair utility

Method 4: Remove the bill data

Note Microsoft Money 2007 and Microsoft Money Plus provide a utility that lets you remove all the bill data from Money. Make sure that you note your bill information before you complete these steps. If you do not have bills entered into your register in Money, you may want to enter an instance into your register before you delete your bills so that you have a quick reference when you re-create your bills.
  1. Open the Money data file that you want to repair.
  2. On the File menu, point to Repair Money File, and then click Remove all Bills Data.
  3. Read the information carefully.
  4. Click OK.

Method 5: Verify that the Temp Folder is Valid, and then Empty the Temp Folder

  1. Restart the computer in MS-DOS Mode.
  2. At the command prompt, type the following lines, and then press ENTER after you type each line:
    • cd \
    • set
    Note the paths on the TEMP= and TMP= lines. The values should match.
  3. At the command prompt, type the following line, and then press ENTER:
    cd temp
    In this example, temp is the path that you noted on the TEMP= and TMP= lines in step 2. If you receive an "Invalid directory" error message, create a new Temp folder. To do this, type the following lines, and then press ENTER after you type each line:
    • md temp
    • cd temp
    In this example, temp is the path that you noted on the TEMP= and TMP= lines in step 2.
  4. At the command prompt, type del *.tmp, and then press ENTER.
  5. Shut down the computer, wait five seconds, and then start the computer as usual.
  6. Start Money to see whether the issue is resolved.
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Similar problems and solutions

There are several other symptoms that are not listed in the "Symptoms" section that you could experience that may be resolved by using the file repair utilities.

312814
(http://support.microsoft.com/kb/312814/ )
You cannot view your cash flow report in Microsoft Money
329840
(http://support.microsoft.com/kb/329840/ )
You cannot synchronize data between Microsoft Money and MSN Money
829143
(http://support.microsoft.com/kb/829143/ )
How to troubleshoot problems downloading statements from your financial institution's Web site into Money
891338
(http://support.microsoft.com/kb/891338/ )
Error messages that you receive when you try to open Money by using your Windows Live ID credentials
838713
(http://support.microsoft.com/kb/838713/ )
The account balance does not match the balance in the register in Money
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Properties

Article ID: 182608 - Last Review: February 11, 2011 - Revision: 13.0
APPLIES TO
  • Microsoft Money Plus Deluxe
  • Microsoft Money Plus Home & Business
  • Microsoft Money Plus Premium
  • Microsoft Money 2007 Deluxe
  • Microsoft Money 2007 Home & Business
  • Microsoft Money 2007 Premium
  • Microsoft Money 2006 Deluxe
  • Microsoft Money 2006 Premium
  • Microsoft Money 2006 Small Business
  • Microsoft Money 2006 Standard
  • Microsoft Money 2005 Deluxe Edition
  • Microsoft Money 2005 Premium Edition
  • Microsoft Money 2005 Small Business Edition
  • Microsoft Money 2005 Standard Edition
  • Microsoft Money 2004 Deluxe Edition
  • Microsoft Money 2004 Premium Edition
  • Microsoft Money 2004 Small Business Edition
  • Microsoft Money 2003 Deluxe Edition
  • Microsoft Money 2003 Deluxe and Business Edition
  • Microsoft Money 2003 Standard Edition
  • Microsoft Money 2002 Standard Edition
  • Microsoft Money 2001 Standard Edition
Keywords: 
kbceip kbnomt kbexpertiseinter kbtshoot kbui kbinfo KB182608
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