Cannot Receive Files with Two Network Adapters Installed

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This article was previously published under Q183620

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SYMPTOMS

When you accept a file transfer from another chat room member, you may receive the following message:

Connection failed.

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CAUSE

This behavior can occur when both a network adapter and a dial-up adapter are listed in Network Properties.

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RESOLUTION

To resolve this issue, download the updated Microsoft Chat 2.1a from the following Microsoft Web site:

http://webchat.msn.com/ (http://webchat.msn.com/)

NOTE: Because the Microsoft Web site is regularly updated, the site address may change without notice. If this occurs, link to the Microsoft home page at the following address:

http://www.microsoft.com/ (http://www.microsoft.com/)

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If either computer has a network adapter and a dial-up adapter, only the primary adapter is used to transfer the file. If this fails, no attempt is made to negotiate with the secondary adapter.

For additional information about how to transfer a file with Microsoft Chat, please see the following article in the Microsoft Knowledge Base:

178309 (http://support.microsoft.com/kb/178309/EN-US/ ) How to Transfer a File in a Chat Room Using Microsoft Chat

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APPLIES TO

Microsoft Chat 2.1
Microsoft Chat 2.0

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KB183620

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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