Unable to Insert OLE Objects into Application Documents

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This article was previously published under Q183657

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SYMPTOMS

When inserting an OLE object into an application document, you may receive one of the following error messages:

Cannot create object

-or-

Cannot create OLE object

-or-

Operation caused OLE error 36

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Failed to create OLE object

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OLE object problem

This symptom has occurred in OLE applications such as Serif PagePlus 3.0, Adobe PageMaker 5.0, and Harvard Graphics 3.

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The application is sending a WM_DDE_INITIATE message that is never acknowledged by the OLE application server.

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Under certain conditions broadcast messages can become blocked. This will only occur when OLE threads are open but those threads are not processing messages.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 (http://support.microsoft.com/kb/152734/EN-US/ ) How to Obtain the Latest Windows NT 4.0 Service Pack

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STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

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MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

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