PPT98: Cannot Play Movies from PowerPoint 97 Files

Article translations Article translations
Article ID: 183919 - View products that this article applies to.
This article was previously published under Q183919
Expand all | Collapse all


When you open a PowerPoint for Windows presentation that contains movie objects in PowerPoint 98 Macintosh Edition, and double-click the movie object in Slide view, you may receive either of the following error message:
This multimedia object is unavailable for playback because it is linked to a file on a different platform.
The server application, source file, or item cannot be found. You should reinstall the server application.


This behavior occurs because the movie file has not been converted to QuickTime for Macintosh format. PowerPoint 98 Macintosh Edition cannot use the PowerPoint for Windows movie data. PowerPoint for Windows stores a bitmap poster frame image of the first frame of the movie. And, it attaches a tag that contains the full path and file name of the movie file. Because this tag is in MS-DOS or Universal Naming Convention format, PowerPoint 98 Macintosh Edition is unable to read it.


To work around this behavior, follow these steps:
  1. Copy the original movie files to the computer where PowerPoint 98 Macintosh Edition is installed.
  2. Open the presentation in and delete all movie objects.
  3. Reinsert each movie object. You can insert movie objects in any of the following formats:

    • QuickTime (or MoviePlayer).

    • QuickTime VR. NOTE: To insert these videos you need the QuickTime VR extension, which is available from Apple.

    • MPEG videos. NOTE: To insert these videos you need the QuickTime MPEG extension, which is available from Apple.

    • Video for Windows, also called Movie Clips or Audio Video Interleave (AVI) files.
All inserted movies will be linked to your presentation. If you show your presentation on a different computer, remember to also copy the movie file when you copy the presentation. If you don't, you will just have a picture of the poster frame of the movie.


Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


For additional information, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: 183918
TITLE : PPT97: Cannot Play Movies from PowerPoint 98 Files


Article ID: 183919 - Last Review: October 3, 2002 - Revision: 1.0
  • Microsoft PowerPoint 98 for Macintosh
kbbug kbconversion kberrmsg kbfaq kbinterop kbpending KB183919
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com