Article ID: 183974 - View products that this article applies to.
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This problem may occur if one of the following conditions are true:
To work around this problem, use the appropriate method for your situation.
Ticker symbol changedIf the ticker symbol changed more than several months ago, update the symbol in MSN Money Investing. To do this, follow these steps:
Company name and ticker changedIf you own stock in a company whose name or symbol changed since you bought the stock, the company should have notified you of the change.
If you only track the stock for a company whose name or symbol has changed, try to find the company and ticker in a financial newspaper, or ask your stockbroker for current information.
The company merged into another companyFor more information about stock mergers and spin-offs in Money, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/179585/ )Money: How to handle stock mergers or spin-offs in Money
Stock is not actively tradedCompstock deletes the ticker symbol from their data feed if trade volume for the stock is zero for three days in a row. If trade in the stock starts again, the ticker symbol reappears on the available symbol list.
To verify that the trade volume for a stock is zero, visit your investment broker's Web site to look up a quote for the stock.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/140511/ )How to find symbols for preferred and other investment types in Microsoft Money and in MSN Money
(http://support.microsoft.com/kb/163869/ )How to obtain quotes for stock options
(http://support.microsoft.com/kb/163870/ )How to obtain quotes for non-US securities in MSN Money
(http://support.microsoft.com/kb/164443/ )How to find Mutual Fund symbols in MSN Money Investing
(http://support.microsoft.com/kb/173724/ )The prices may not automatically update in MSN Money Investing or in Money when you download securities from your broker
Article ID: 183974 - Last Review: February 21, 2014 - Revision: 2.3