This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Original KB number: 2958272
After you send an email using Microsoft Outlook 2007 or later versions, a copy of the email message isn't saved to the Sent Items folder.
The Save copies of messages in the Sent Items folder option in Outlook is disabled.
Enable the Save copies of messages in the Sent Items folder option by following these steps for your version of Outlook.
In Outlook 2010 or later versions:
Select File, and then Options.
In the Outlook Options dialog, select Mail.
Under the Save messages section, enable the Save copies of messages in the Sent Items folder option.
Select OK.
In Outlook 2007:
Select Tools > Options.
Under the Preferences tab, select E-mail Options...
Enable the Save copies of messages in Sent Items folder option.
Select OK.
The Save copies of messages in Sent Items folder option can be controlled using the Outlook Group Policy setting. You can find the following policy setting, depending on your version of Outlook.
Outlook 2007:
Policy Path: User Configuration/Administrative Templates/Classic Administrative Templates (ADM)/Microsoft Office Outlook 2007/Tools | Options.../Preferences/E-mail Options
Outlook 2010:
Policy Path: User Configuration/Administrative Templates/Classic Administrative Templates (ADM)/Microsoft Outlook 2010/Outlook Options/Preferences/E-mail Options
Outlook 2013:
Policy Path: User Configuration/Administrative Templates/Microsoft Outlook 2013/Outlook Options/Preferences/E-mail Options
Outlook 2016:
Policy Path: User Configuration/Administrative Templates/Microsoft Outlook 2016/Outlook Options/Preferences/E-mail Options
In the dialog box for the policy setting, select Enabled to enable the policy and select the Save copies of messages in Save Items folder option.
The Registry keys associated with the Save copies of messages in Sent Items folder option are as follows:
HKEY_CURRENT_USER\Software\Microsoft\Office\<x.0>\Outlook\Preferences
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<x.0>\Outlook\Preferences
Where <x.0> is your version of Outlook:
Outlook 2016, Outlook for Microsoft 365 and Outlook 2019 = 16.0
Outlook 2013 = 15.0
Outlook 2010 = 14.0
Outlook 2007 = 12.0
DWORD Value Name: SaveSent
Value Data:
0 = Disabled; Sent emails aren't saved in the Sent Items folder.
1 = Enabled; Sent emails are saved in the Sent Items folder.
Training
Module
Set up email in Dynamics 365 Business Central - Training
Learn how to set up accounts, compose and send email messages, attach documents, assign scenarios, send sales documents, and check the outbox and sent emails in Microsoft Dynamics 365 Business Central.
Certification
Microsoft Office Specialist: Outlook (Office 2016) - Certifications
Demonstrate that you have the skills needed to get the most out of Outlook 2016 by earning a Microsoft Office Specialist (MOS) certification.
Documentation
Forwarded emails not saved in Sent Items - Outlook
Provides a resolution for the issue that the emails that you forward are not saved in the Sent Items folder in Microsoft Outlook.
Email remains in Outbox if using DelegateSentItemsStyle - Outlook
This article provides a resolution for the issue that the email message is still in Outbox when you use the DelegateSentItemsStyle registry value.
Email stays in Outbox until manually send or receive - Outlook
This article provides a resolution for the issue that email messages remain in your Outbox until you manually initiate a Send/Receive operation.