Article ID: 184586 - View products that this article applies to.
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When you attempt to load Microsoft Clip Gallery in the products that are listed at the beginning of this article, Microsoft Clip Gallery fails to load. You do not receive an error message, but the computer appears to stop responding (hang).
This problem occurs when the "ScanDirectMenuINIT" extension for the Visioneer PaperPort Scanner is installed. This extension comes with Visioneer PaperPort Software version 5.x.
To resolve this problem, disable the ScanDirectMenuINIT extension. To do this, follow these steps:
This problem occurs when you use the products listed above and Visioneer PaperPort Scanner 5.x.
The ScanDirectMenuINIT provides you with an added item on the menu bar to adjust scanner options. Removing the extension causes no problem; the program and scanner work without the extension.
PaperPort is a personal imaging software that works with scanners, digital cameras, or multifunction peripherals to allow you to put scanned images or documents into Internet publishing, e-mail software, graphics, word processing and other programs.
PaperPort is manufactured by Visioneer, Inc. a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
For information about how to contact Visioneer, query in the Knowledge Base for one of the following article:
(http://support.microsoft.com/kb/60782/EN-US/ )Hardware and Software Third-Party Vendor Contact List, Q-Z
Article ID: 184586 - Last Review: October 7, 2013 - Revision: 2.0
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