XCLN: Message Recall Failure when Recalling a Message

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Article ID: 185038 - View products that this article applies to.
This article was previously published under Q185038
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SYMPTOMS

When you attempt to recall a message sent to one or more Microsoft Exchange Server users, you may receive a message containing the following:
   From:   <your name>
   Sent:   Monday, April 20, 1998 1:23 PM
   To:   <recipient's name>
   Subject: Message Recall Failure:

   Your message

      To: ServerA-Recipients;ServerB-Recipients;ServerC-Recipients;
      Subject:   Test Message
      Sent:   4/4/98 5:00 PM

   could not be recalled on 4/20/98 9:45 AM.
				

CAUSE

The recipient has deleted the message you are attempting to recall.

MORE INFORMATION

The above message recall failure notification may be received if the recipient of the original message has permanently deleted the message before the sender has recalled the message.

You may get the message recall failure notification a long time after you recall the message. Consider the following example. User1 sends a message to User2 on January 1, 1998. Then User1 recalls the message on January 2, 1998. However, User1 doesn't receive a message recall failure notification from User2 until February 1, 1998.

The above situation can occur if User2 has a Personal Folder (.pst file) as the default mail delivery location. This will cause the message from User1 to be automatically delivered to the .pst file. Now if User2 permanently deletes this message and then logs out of the client, the recall message from User1 will not be processed until User2 logs back onto the client. If User2 goes on vacation and does not log onto the Exchange Server computer until February 1, 1998, the recall message will be received by User2 on February 1, and since User2 had permanently deleted the message from User1, a message recall failure notification will be sent to User1 on Feb 1.

Properties

Article ID: 185038 - Last Review: October 28, 2006 - Revision: 3.3
APPLIES TO
  • Microsoft Outlook 97 Standard Edition
  • Microsoft Outlook 98 Standard Edition
  • Microsoft Exchange Server 4.0 Standard Edition
  • Microsoft Exchange Server 5.0 Standard Edition
  • Microsoft Exchange Server 5.5 Standard Edition
Keywords: 
kbinfo KB185038
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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