User Accounts May Get Locked out After Entering Wrong Password Using RAS

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This article was previously published under Q185260

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SYMPTOMS

When using Remote Access Service (RAS) with third-party dial-in servers using Shiva Password Authentication Protocol (SPAP), a user account may be locked out if a wrong password is entered. This problem will only occur if account lockout is enabled.

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CAUSE

This problem occurs if Windows NT has to retry the authentication request. Windows NT loses synchronization with the server. This causes Windows NT to retry the authentication requests until retries are exhausted.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 (http://support.microsoft.com/kb/152734/EN-US/ ) How to Obtain the Latest Windows NT 4.0 Service Pack

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STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

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