OL98: (CW) Email Does Not Leave the Outbox

Article translations Article translations
Article ID: 185307 - View products that this article applies to.
This article was previously published under Q185307
NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other (CW) option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.
Expand all | Collapse all


When you send e-mail in Microsoft Outlook 98 with the Internet Mail service, the sent message may not leave your Outbox although you are able to connect and download e-mail.


You have multiple Internet Service accounts in the same profile and you have chosen to send mail on an account that is not the default outgoing service.

While Outlook supports multiple Internet services for e-mail, you can specify only one as the default delivery account.


Send e-mail using the default e-mail delivery account.


Change the account you wish to use as your default e-mail delivery account.


To use the default delivery account to send e-mail, follow these steps:

  1. On the Tools menu, point to Send and Receive.
  2. Click to select the account at the bottom of the list. This is the default account, assuming you restarted Outlook after setting it as the default.
To specify a different account as the default e-mail delivery account:

  1. On the Tools menu, click Services.
  2. On the Delivery tab, click to select the account you wish to be the default delivery account.
  3. Click the Arrow to the right to move the selected account to the top of the list and click OK.
  4. Quit and restart Outlook.


For more information on this subject, please see the following article in the Microsoft Knowledge Base:
182572 OL98: How to Troubleshoot Mail Stuck in the Outbox


Article ID: 185307 - Last Review: July 28, 1999 - Revision: 1.0
  • Microsoft Outlook 98 Standard Edition
kbprb KB185307
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com