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OL98: (IMO) Troubleshooting Outlook Configuration Problems
Article ID: 185389 - View products that this article applies to.
This article was previously published under Q185389
NOTE: If you install and run MSN Explorer version 6, your MSN POP3 e-mail account will be migrated to an MSN Hotmail account. If you have Outlook and Outlook Express configured for POP3, you will no longer receive your new MSN e-mail messages.
For additional information about what to do when Outlook does not receive MSN e-mail messages, click the following article number to see the article in the Microsoft Knowledge Base:
268732To view a Microsoft Support WebCast about what to do if you cannot receive your MSN e-mail messages in Outlook or Outlook Express, visit the following Microsoft Web site:
(http://support.microsoft.com/kb/268732/EN-US/ )OLEXP: Outlook Does Not Receive MSN E-mail Messages
http://support.microsoft.com/?kbid=325232NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/257824/EN-US/ )OL2000: Differences Between Outlook and Outlook Express
This article describes how to troubleshoot common Microsoft Outlook 98 configuration problems for Internet services. You should begin your troubleshooting with the section titled, "General Configuration Troubleshooting," and then proceed to the section for your particular service type.
This article discusses the following topics:
General Configuration TroubleshootingWhen Outlook is first installed a default set of Personal Folders is created. Most users will then add accounts. The first troubleshooting step for configuration issues is to create a new set of personal folders and the account with which you are having problems. When this is working, you can add additional accounts, checking each one.
For more detailed information on creating a new set of Personal Folders, please see the following articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/179743/EN-US/ )(IMO) Creating a New Personal Folder For an IMO Account
(http://support.microsoft.com/kb/179504/EN-US/ )(IMO) Creating a New Account with Internet Only Support
Internet ConfigurationsTo troubleshoot Internet configurations, you must first establish that the Internet connection is working properly by checking your Internet connection.
Checking Your Internet ConnectionTo make sure your Internet connection is working properly, log on to your Internet connection and ping a known Internet Protocol (IP) address by typing the following command at an MS-DOS prompt:
where <IP address> is the IP address of an Internet server.
ping <IP address>
If you can ping a known IP address successfully, basic TCP/IP connectivity is functioning properly. Next, try to ping the Internet server using "servername.com" instead of the IP address. At an MS-DOS prompt type the following command:
If this works, your Domain Name Server (DNS) settings are functioning properly.
A DNS server maintains a database for resolving host names and IP addresses, allowing users of computers configured to query the DNS to specify remote computers by friendly host names rather than IP addresses. DNS domains are not the same as Windows NT networking domains.
For example, issuing the "ping ftp.microsoft.com" command goes to the DNS server you specified for your Internet connection, looks up the IP address for the site, and then pings that IP address.
For more detailed information on connecting to the Internet see the following articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/138789/EN-US/ )How to Connect to the Internet in Windows 95
Setting TCP/IP as Default ProtocolOnce you know that your Internet connection is valid, check that TCP/IP is set as the default protocol. To make sure that TCP/IP is your default protocol, follow these steps:
Other Internet Connection Issues
(http://support.microsoft.com/kb/180982/EN-US/ )OL98: Undeliverable Mail Message When Sending Internet Mail
Article ID: 185389 - Last Review: September 6, 2006 - Revision: 3.0