Small Business Server Detects Standard Modem

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This article was previously published under Q185452

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SYMPTOMS

When you install Microsoft Small Business Server (SBS), SBS may detect your modem as a standard modem instead of the actual name brand or model.

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CAUSE

This behavior happens because Small Business Server and Windows NT do not have all the modem drivers for all the modems on the market today.

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RESOLUTION

To work around this behavior:

When the SBS Setup stops and indicates it found a standard modem, do one of the following:

If your modem is listed, select it from the list.

-or-
If your modem is not listed, you can use a supplied modem driver. Insert the driver disk into your floppy disk drive and select Have Disk. After the drive is installed, your modem brand and model should be listed.

NOTE: The modem driver should be added from a floppy disk, not from a compact disk, to prevent the interruption of the installation process. For more information, please refer to the following article in the Microsoft Knowledge Base:

196441 (http://support.microsoft.com/kb/196441/EN-US/ ) Small Business Server Setup Stops Responding During DHCP Setup

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