XCON: Recipient Address Corrupted on Outbound Messages to EDK Gateway

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This article was previously published under Q185592

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SYMPTOMS

Recipient addresses on messages sent through an EDK (Exchange Development Kit) gateway are corrupted. As a result, the message cannot be delivered to the recipient. This occurs if the address is in the form:

FAX:username@(xxx)xxxxxxx

where (xxx)xxxxxxx is a phone number with an area code in parentheses that starts with a 0, 1, or 2. Also, where FAX is the address type defined by the EDK gateway. The recipient name is corrupted to:

FAX:username@E9368080

The corruption, in this case the letter E, is different depending on the areacode provided.

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CAUSE

The use of parentheses in the address triggers the corruption. Parentheses are used in an X.400 address to portray characters such as the at sign (@), the exclamation mark (!), or the percent sign (%) in an address. The area code of this fax address is incorrectly interpreted as a non-printable string of characters. This occurs for any three digits enclosed in parentheses, where the first digit is a 0, 1, or 2.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

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STATUS

Microsoft has confirmed this to be a problem in Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

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MORE INFORMATION

Exchange Server uses RFC 987 to interpret parentheses in an address. RFC 987 provides a method of mapping non-printable characters to printable ones for a legal X.400 address. Most X.400 address attributes have to be printable characters as defined in Table 4 of Recommendation X.409. For example, RFC 987 specifies the following:

   Non-Printable Characters      X.400 Printable Characters
   @                            (a)
   %                            (p)
   !                            (b)
   "                            (q)
   _                            (u)
   3digits                       3digits

Exchange Server implements RFC 987 in Escprint.dll. The fixed files for this issue add implementation for a more recent RFC that obsoletes RFC. The current RFC is RFC 2156.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

272714 (http://support.microsoft.com/kb/272714/EN-US/ ) XFOR: Fax Sent to 1(262)xxx-xxxx by the BISCOM Fax EDK Gateway Gets Addressed to 1Cxxx-xxxx

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APPLIES TO

Microsoft Exchange Server 5.5 Standard Edition

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kbhotfixserver kbqfe kbbug kbfix kbqfe KB185592

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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