ActiveSync Hangs When Synchronizing Mobile Devices

This article was previously published under Q185770

SYMPTOMS

When you synchronize a Handheld PC (H/PC) or Palm-size PC (P/PC) with a desktop computer, ActiveSync may stop responding (hang).

This problem can occur if you synchronize Microsoft Pocket Outlook information that contains large ink notes.

To resolve this problem, follow these steps:

1.	On the desktop computer, press CTRL+ALT+DELETE to open the Close Program dialog box.
2.	Click Synchronization In Progress, and then click End Task.
3.	On the H/PC or P/PC, reduce the size of large ink notes or separate them into two or more smaller ink notes.

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

For information about other issues with ink notes, please see the following article in the Microsoft Knowledge Base:

176434 (http://support.microsoft.com/kb/176434/EN-US/) Notes in Pocket Outlook Do Not Function Correctly

•	Microsoft Windows CE 2.0 for the Handheld PC
•	Microsoft Windows CE 2.1 for the Handheld PC
•	Microsoft Windows CE 2.11 for the Handheld PC
•	Microsoft Windows CE 2.12 for the Handheld PC
•	Microsoft Windows CE 3.0 for the Handheld PC
•	Microsoft Windows CE 3.01 for the Handheld PC
•	Microsoft Windows CE 3.0 for the Handheld PC Professional Edition
•	Microsoft Windows CE 3.01 Professional Edition
•	Microsoft Windows CE Services 2.0
•	Microsoft Windows CE Services 2.1

kbbug kbpending KB185770

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