Article ID: 185770 - Last Review: May 3, 2010 - Revision: 4.0

ActiveSync Hangs When Synchronizing Mobile Devices

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This article was previously published under Q185770
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SYMPTOMS

When you synchronize a Handheld PC (H/PC) or Palm-size PC (P/PC) with a desktop computer, ActiveSync may stop responding (hang).
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CAUSE

This problem can occur if you synchronize Microsoft Pocket Outlook information that contains large ink notes.
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RESOLUTION

To resolve this problem, follow these steps:
  1. On the desktop computer, press CTRL+ALT+DELETE to open the Close Program dialog box.
  2. Click Synchronization In Progress, and then click End Task.
  3. On the H/PC or P/PC, reduce the size of large ink notes or separate them into two or more smaller ink notes.
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STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.
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MORE INFORMATION

For information about other issues with ink notes, please see the following article in the Microsoft Knowledge Base:
176434  (http://support.microsoft.com/kb/176434/EN-US/ ) Notes in Pocket Outlook Do Not Function Correctly
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MORE INFORMATION

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Forums
Visit our Windows Phone Forums (http://social.microsoft.com/Forums/en-US/category/windowsmobile/) for more helpful hints and ideas.
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APPLIES TO
  • Microsoft Windows CE 2.0 for the Handheld PC
  • Microsoft Windows CE 2.1 for the Handheld PC
  • Microsoft Windows CE 2.11 for the Handheld PC
  • Microsoft Windows CE 2.12 for the Handheld PC
  • Microsoft Windows CE 3.0 for the Handheld PC
  • Microsoft Windows CE 3.01 for the Handheld PC
  • Microsoft Windows CE 3.0 for the Handheld PC Professional Edition
  • Microsoft Windows CE 2.0 for the Handheld PC
  • Microsoft Windows CE 2.1 for the Handheld PC
  • Microsoft Windows CE 2.11 for the Handheld PC
  • Microsoft Windows CE 2.12 for the Handheld PC
  • Microsoft Windows CE for the Palm-size PC, Versions 3.01
  • Microsoft Windows CE for the Palm-size PC, Versions 3.01 Professional Edition
  • Microsoft Windows CE Services 2.0
  • Microsoft Windows CE Services 2.1
  • Microsoft ActiveSync 4.5
  • Windows Mobile 6.5 Standard
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Keywords: 
kbbug kbpending KB185770
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