Error Message After Installing Grolier Encyclopedia Version 7.01

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Article ID: 186126 - View products that this article applies to.
This article was previously published under Q186126
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If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
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SYMPTOMS

After you install the 1995 Grolier Multimedia Encyclopedia version 7.01, your computer restarts, and you may then receive one or more of the following general protection (GP) fault error messages:
IS20DEL caused a segment not present fault in module USER.EXE at 0004:00002ca4
-or-
MMTASK caused a general protection fault in module MMSYSTEM.DLL at 0004:00001837
-or-
MMTASK caused a segment not present fault in module KRNL386.EXE at 0002:00000d82

CAUSE

This behavior can occur because the Msacm.dll file is loaded into memory by Windows 98 or Windows Me when it starts. The Grolier Multimedia Encyclopedia Setup program overwrites and then restores this file while it is resident in memory, and this causes the copy of the file that is resident in memory to become unstable.

RESOLUTION

To resolve this issue in Windows 98, use the Microsoft System File Checker tool to restore the following original Windows 98 files:
  • Msacm.drv
  • Msacm.dll
For information about how to use System File Checker, see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: 185836
TITLE : Description of the System File Checker Tool (Sfc.exe)
To Resolve this issue in Windows Me, use the following steps:
  • Click Start, click Run, type msconfig.exe, and then click OK.
  • Click Extract File to restore the following original Windows Me files:

    • Msacm.drv
    • Msacm.dll
For information about how to extract files in Windows Me, see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: 129605
TITLE : How to Extract Original Compressed Windows Files

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Properties

Article ID: 186126 - Last Review: October 8, 2013 - Revision: 1.3
APPLIES TO
  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Standard Edition
Keywords: 
kbnosurvey kbarchive kb3rdparty kbenv kberrmsg kbgpf kbprb KB186126

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