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Error Message After Installing Grolier Encyclopedia Version 7.01
Article ID: 186126 - View products that this article applies to.
This article was previously published under Q186126
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
(http://support.microsoft.com/kb/315854/EN-US/ )Windows 98 and Windows Me Error Message Resource Center
After you install the 1995 Grolier Multimedia Encyclopedia version 7.01, your computer restarts, and you may then receive one or more of the following general protection (GP) fault error messages:
IS20DEL caused a segment not present fault in module USER.EXE at 0004:00002ca4
MMTASK caused a general protection fault in module MMSYSTEM.DLL at 0004:00001837
MMTASK caused a segment not present fault in module KRNL386.EXE at 0002:00000d82
This behavior can occur because the Msacm.dll file is loaded into memory by Windows 98 or Windows Me when it starts. The Grolier Multimedia Encyclopedia Setup program overwrites and then restores this file while it is resident in memory, and this causes the copy of the file that is resident in memory to become unstable.
To resolve this issue in Windows 98, use the Microsoft System File Checker tool to restore the following original Windows 98 files:
ARTICLE-ID: 185836To Resolve this issue in Windows Me, use the following steps:
TITLE : Description of the System File Checker Tool (Sfc.exe)
TITLE : How to Extract Original Compressed Windows Files
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