Article ID: 187268 - View products that this article applies to.
This article was previously published under Q187268
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
(http://support.microsoft.com/kb/315854/EN-US/ )Windows 98 and Windows Me Error Message Resource Center
When you install Windows 98, you may receive the following error message when you type your Product Key and then click OK:
SUWIN caused a General Protection Fault in module PIDGEN.DLL @ 0001:5F2C
MSGSRV32 caused an General Protection Fault in PIDGEN.DLL
This behavior may also occur if you start your computer with a Windows 98 Startup disk and then try to install Windows 98 from CD-ROM, or if you attempt to view your hardware configuration using the System Information Tool.
This behavior can occur for either of the following reasons:
To resolve this issue, use the appropriate method:
Incorrect Product KeyType the correct Product Key or, if you have misplaced your Product Key, contact Microsoft Technical Support to obtain the correct Product Key for Windows 98.
Incorrect DateReset you computer's date to the correct date. To do so, follow these steps:
At the command prompt, type date, press ENTER, type the correct date, and then press ENTER.