WD97: Word Generates Application Error When File Is Saved in RTF

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This article was previously published under Q187483

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SYMPTOMS

When you save a Microsoft Word 97 document in Rich Text Format (RTF), you may receive the following error message:

WinWord.exe - Application Error

The instruction at "0xXXXXXXXX" referenced memory at "0xXXXXXXXX".

The memory could not be "read."

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CAUSE

This problem occurs in rare cases when you save a Word document that contains numbered lists.

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RESOLUTION

To resolve the problem described in this article, obtain and install the latest Microsoft Word 97 update from the following Microsoft Web site:

http://office.microsoft.com/downloads/9798/Wd97mcrs.aspx (http://office.microsoft.com/downloads/9798/Wd97mcrs.aspx)

IMPORTANT NOTE: Microsoft Word 97 post-service release fixes are cumulative. The latest update contains all of the fixes since Service Release 2. If you install the latest update for Word 97, you do not need to install any other updates after Service Release 2.

For additional information about the fixes included in the latest update for Word 97, click the article number below to view the article in the Microsoft Knowledge Base:

265374 (http://support.microsoft.com/kb/265374/EN-US/ ) WD97: Post Service Release Fixes for Word 97

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was corrected in Word 2000.

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APPLIES TO

Microsoft Word 97 Standard Edition

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kbhotfixserver kbqfe kbdownload kbbug kbfix kbqfe KB187483

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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