Article ID: 187628 - View products that this article applies to.
This article was previously published under Q187628
Terminal Server Clients use TCP port 3389 to communicate with Terminal Server. A common problem in a WAN environment is that a firewall or other network filter prevents connectivity with this port. You can run a simple troubleshooting test to make sure the Client can connect to the port. Just try to telnet to the port from the Client.
To test the functionality of port 3389, use this command from the Client:
where "tserv" is the host name of your Terminal Server.
Telnet tserv 3389
If telnet is successful, you simply receive the telnet screen and a cursor. On the Terminal Server, Terminal Server Administration will show a blue computer icon with no other information. The Telnet connection will also consume an idle session.
The Terminal Server should disconnect the connection after a few minutes. Or, you can disconnect using Telnet.
This test tells you that you can connect over the port.
If Telnet reports that you cannot connect, there are several possible reasons: