Err Msg: Iexplore Caused an Invalid Page Fault in Shell32.dll

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Article ID: 188095
This article has been archived. It is offered "as is" and will no longer be updated.
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry

If this article does not describe the invalid page fault error message that you are receiving, view the following Microsoft Web site to view more articles that describe invalid page fault error messages in Internet Explorer:
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Symptoms

When you attempt to run Internet Explorer, you may receive the following error message:
Iexplore caused an Invalid Page Fault in Shell32.dll

Cause

This error message can occur if you are using a Compaq Armada 1500-series or Presario 1710 laptop computer with Windows 95 OEM Service Release 2 (OSR2). The Compaq Safety and Comfort Guide software creates registry entries that are not compatible with Internet Explorer.

Resolution

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To work around this issue, use the following steps.

NOTE: If you delete these registry values, the Compaq Safety and Comfort Guide software may no longer work correctly. Please contact Compaq to inquire about a possible update to address this issue.
  1. Using Registry Editor, delete all values in the following registry key:
    HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\ Explorer\StreamMRU
  2. Delete all keys in the following registry key:
    HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\ Explorer\Streams
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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Article ID: 188095 - Last Review: June 22, 2014 - Revision: 7.0
Keywords: 
kbnosurvey kbarchive kberrmsg kbinvalidpagefault kbprb KB188095

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