You receive an "Invalid page fault" error message when you try to view the contents of a folder or its subfolders by using Thumbnail view in Windows Explorer

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Article ID: 188540 - View products that this article applies to.
This article was previously published under Q188540
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
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SYMPTOMS

When you try to view the contents of a folder or its subfolders by using Thumbnail view, you may receive one of the following error messages:
EXPLORER caused an invalid page fault in module THUMBVW.DLL at 015f:799eaee4
-or-
EXPLORER caused an invalid page fault in module KERNEL32.DLL at 015f:bff9d709

CAUSE

This problem may occur if the Thumbs.db file, which contains the thumbnails for a particular folder, is corrupted in the folder or subfolders whose contents you are trying to view.

RESOLUTION

To resolve this problem, follow these steps:
  1. Delete the Thumbs.db file in the folder and subfolders that have Thumbnail view enabled.

    Note To see the Thumbs.db file, you must be able to view hidden files. To view hidden files, click Folder Options on the View menu in Windows Explorer, click the View tab, click Show All Files, and then click OK.

    If you receive an error message that says that access is denied, please see the following article in the Microsoft Knowledge Base:
    ARTICLE-ID: 185698
    TITLE: Can not delete thumbs: Access is denied
    For information about how to delete a file in Microsoft Windows 98, click Start, click Help, click the Index tab, type deleting, and then double-click the "Deleting Files, Folders" topic.
  2. To re-create the Thumbs.db file, click the folder whose contents you are trying to view in Microsoft Windows Explorer, and then click Thumbnails on the View menu.

Properties

Article ID: 188540 - Last Review: December 16, 2004 - Revision: 3.2
APPLIES TO
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows Millennium Edition
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Media Center Edition
  • Microsoft Windows XP Tablet PC Edition
Keywords: 
kberrmsg kbinvalidpagefault kbkern32dll kbprb KB188540

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