XADM: Changing State of Circular Logging Fails on a Cluster Server

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This article was previously published under Q188635

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SYMPTOMS

When you attempt to change the state of circular logging of an Exchange Server computer running on a Microsoft Cluster Server, the following error message occurs:

   A stop control has been sent to a service which other running
   services are dependent on.
   Microsoft Windows NT
   ID no: 0xc002041b

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RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

Component: Administrator Program

   File Name   Version
   ----------------------
   Admin.exe   5.5.2440.0

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WORKAROUND

To work around this problem, perform the following steps:

Start the Cluster Administrator program and open the group that was created for Exchange Server.
Right-click on each Resource Type of Generic Service (these are the Exchange Server service resources in the Exchange Cluster group such as Microsoft Exchange Server directory, Event service, information store, and so on).
Click Properties on the pop-up menu, and then click the Advanced tab.
Click the "Do not restart" radio button, and then click the OK button for each of these services.
Open the Exchange Server Administrator program and connect to the clustered Exchange Server computer.
Open the Configuration object, and then open the Servers object. Highlight the server that is the clustered Exchange Server computer.
Click File, click Properties, and then click the Advanced tab.
Change the state of Database Circular Logging and then click OK. When you go back to the Exchange Administrator program, circular logging will be changed.
In the Cluster Administrator program, open the group that was created for Exchange Server.
Right-click on each Resource Type of Generic Service again, click Properties on the pop-up menu, and then click the Advanced tab.
Click the "Restart" radio button and click the OK button for each of these services.
Right-click on each of the Exchange Server service resources and choose "Bring Online" on the pop-up menu. The services should then come online in the cluster.

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STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

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APPLIES TO

Microsoft Exchange Server 5.5 Standard Edition

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kbbug kbfix kbqfe KB188635

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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