XADM: Folder Assistant Rule to Forward Messages May Fail

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This article was previously published under Q188647

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SYMPTOMS

When you are setting up a rule in the Folder Assistant to forward messages to a mailbox and are using Insert Message as an Attachment as the method, you may notice that posts to that public folder are not forwarded and the rule has been disabled.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

Component: Information Store

   File Name   Version
   ----------------------
   Store.exe   5.5.2442.0

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WORKAROUND

To work around this problem, use one of the other two methods under Folder Assistant to forward messages:

Standard
Leave Message Intact

Under Folder properties, click Folder Assistant.
Select the edit rule that has been disabled (a red X).
Under Edit Rule, select the forward method to be either Standard or Leave Message Intact.
Click OK to apply the rule.

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STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

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APPLIES TO

Microsoft Exchange Server 5.5 Standard Edition

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kbhotfixserver kbqfe kbbug kbfix kbqfe KB188647

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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