XADM: Error for Incorrect Journal Recipient Is Informational

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This article was previously published under Q188772

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SYMPTOMS

The Exchange administrator may find a repeated error in the event viewer application log. This is not a warning (Yellow) or error (Red) event; it is listed as an informational event (Blue) and is as follows:

   Event 231    MSExchangeMTA     Configuration
   (MTA MAIN BASE(33) Proc 252)   Journal not enabled, error in
   loading configuration.  Journal Recipient Name
   /o=Organization/ou=Site/cn=Recipients/cn=BadUser (14)

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CAUSE

Microsoft Exchange Server Service Pack 1 contains a feature called Message Journal that lets the Exchange administrator have a blind copy of every message passed through the system. This copy is sent to a journal recipient or public folder.

If the journal recipient name is incorrect or deleted, the above event is generated in the Windows NT application event log.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

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STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5 SP1. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

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MORE INFORMATION

This problem does not affect the functionality of the product. It only requires the Exchange administrator to be aware of the event in case problems occur with the Message Journal feature.

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APPLIES TO

Microsoft Exchange Server 5.5 Standard Edition

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kbbug kbfix kbqfe KB188772

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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