XADM: Cannot View Message Text on Black Background

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This article was previously published under Q188829

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SYMPTOMS

When you send a message to a Microsoft Exchange Server computer, the default font color may be set to black when the message is converted to Rich Text Format (RTF), instead of being set to Automatic. As a result, if you open the message on a computer on which the default background color is set to black, you cannot view the text in the message.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

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STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

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APPLIES TO

Microsoft Exchange Server 5.5 Standard Edition

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kbhotfixserver kbqfe kbbug kbfix kbqfe KB188829

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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